Orders are delivered as soon as possible. Prepared and shipped within a maximum of 2 business days after receiving payment.
Your order is either sent by tracked letter or via Colissimo through their parcel service.
Shipping time is between 3 to 5 working days for metropolitan France and Europe, and up to 7 working days for other countries.
The preparation and delivery cost for metropolitan France and DOM-TOM is €2.00 (€8.00 for professional resellers).
The preparation and delivery cost to countries within the European Union is €2.50 for individuals.
The preparation and delivery cost to Canada, the United States, India, Australia, Tunisia, Algeria and Morocco is €3.50 for individuals.
Delivery costs are Free if you place 3 items or more in your shopping cart!
Satisfisfaction guaranteed or claim a reimbursment in 15 days
You have a time limit of 15 days to return to us, at your expense, any products you have ordered if they do not give you complete satisfaction. This period runs from your date of receipt of the product(s).
The products, in order to be returned, must not have been worn or washed, and the products must be returned in their original condition and packaging to the following address:
Matthieu HAMEL Company
3, la Haute Rouesnais
35890 Laillé - FRANCE
Accompanied by the completed returns slip.
It is up to you, if you wish, to retain any proof of return, which assumes that your order is returned by registered mail or by any other means where proof of the return postage date is clearly indicated.
Products returned other than in their original condition and packaging, including incomplete, damaged, worn or soiled items by the customer, will not be reimbursed.