Privacy policy

Use of personal data collected

Who are we?

Welcome to the website created and edited by the company HAMEL Matthieu , Personal merchant business, whose registered office is located at 3, lieu-dit la haute rouesnais – 35890 LAILLE FRANCE, registered in the register of Commerce and companies of Rennes Métropole under the number of SIREN 817 989 585 and whose VAT number is FR8817989585.
Director of the publication: Matthieu Hamel
Tel.: 06 61 08 17 25
Mail: you can contact us through our online form

The e-shop Le Petit Cordon is carried out and hosted by

Company HAMEL Matthieu
3 la haute rouesnais
35890 laillé – FRANCE
Phone number: 06 61 08 17 25

Contact forms

We use the contact form extension to use the contact form. We collect your email address and your name simply. We keep the submissions of the contact form for one year for customer service issues, but we do not use them for commercial purposes.


If you submit a notice on our site, you will be offered to register your name, email address and website in cookies. It's only for your comfort so you don't have to enter this information if you drop another comment later. These cookies expire after one year.

If you have an account and sign in to this site, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when your browser closes.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check "remember me", your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be cleared.

The cookies used on our website allow us to offer you the following services:

    • Saving the cart,
    • identification during a new visit,
    • customization of the commercial offers that we will offer you according to your browsing history.

Most cookies are intended to allow or facilitate your browsing and are necessary for the operation of our online shop.
The use of cookies, own or third parties, not necessarily necessary for the operation of the site requires an express consent from you.
You may manifest your consent or oppose the use of cookies by setting your connection device appropriately. Please refer to the user guide for your browser.


Embedded content from other sites

The articles on this website may include embedded content (e.g. videos, images, articles...). Content integrated from other sites behaves in the same way as if the visitor went to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with such embedded content if you have a connected account on their website.

Statistics and audience metrics

To improve your shopping experience, we collect and analyze your session data through the Google Analytics tools. For more information, please read their privacy policy:

Use and transmission of your personal data

The personal data collected on our site are used to carry out the processing of orders and to manage the business relationship (deliveries, invoices, after-sales service).
We may also use your data for advertising purposes, either after obtaining your express consent, or within the limits permitted by law. We may also use your data to meet our legal and/or regulatory obligations where applicable.

Storage times of your data

If you leave a comment, the comment and its metadata are kept indefinitely. This allows you to automatically recognize and approve the following comments instead of leaving them in the moderation queue.

For users who register on our website (if possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (with the exception of their username · ice). Site managers can also view and edit this information.

The rights you have on your data

If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we have about you, including the ones you have provided to us. You may also request deletion of your personal data. This does not take into account the data stored for administrative, legal or security purposes.

Transmission of your personal data

Visitor feedback can be verified using an automated unsolicited feedback detection service.

Contact information

To contact us, please use the contact form via this page.

More information

In order to protect your data, we have put in place drastic security rules.

How we protect your data

We work with the secure online payment platform stripe, which provides PCI-DSS compliant payments by integrating stripe through stripe elements or iOS or Android bindings. We accept payment by credit card Visa, EuroCard/MasterCard, American Express.

To make the payment by credit card, the Client is in direct interaction with the server of the platform Stripe Secure. It is specified that at no time will the customer's banking data pass through the Site's computer system.

The Site is secured by S.S. L 3.0 (secure Socket Layer) in order to protect all data related to the means of payment. The debit of the card is made at the time of the validation of the order on the Site, except server unavailability.

Procedures implemented in case of data leakage

We have chosen to put in place a security extension to ensure effective protection against possible data theft cases. In case of suspicious activity, the IP address is blocked in order to ensure a reliable traffic on our site.

CNIL formalities

The processing of personal data carried out on our website has been the subject of a declaration to the National Commission for Informatics and freedoms under the number 2140987 v 0.

What we collect and store

During your visit to the site, we follow:

  • Products you have seen: we use them to, for example, display products that you have recently seen
  • Location, IP address and browser type: we use them for estimating taxes and shipping costs
  • Delivery address: we will ask you to enter it to estimate the shipping costs before you order, and to send you the order!

We use cookies to track the contents of the cart while browsing our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, email address, phone number, payment data/credit card and possibly account data such as username and password. This information will be used to:

  • Send information about your account and order
  • Respond to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligation, such as calculating taxes
  • Improve our shop offers
  • Send you marketing messages, if you choose to receive

If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the the order forms for the next orders.

We generally store your information as long as we need it for the use for which we collect and use it, and we are not legally obliged to continue to keep them. For example, we store order information for 3 years for taxes and accounting. This includes your name, email address and billing and delivery addresses.

We also store comments or reviews, if you choose to send them.

Who our team has access to data

Members of our team have access to the information you provide to us. For example, store administrators and managers have access to:

  • Ordering information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, email address and billing and delivery information.

Our team has access to this information to process orders, make refunds and help you.


We accept payments through PayPal. When processing payments, certain data will be forwarded to PayPal, including the mandatory information for the execution of the payment, such as the total amount or billing information.

Please read the PayPal privacy policy For more details.

We also accept payments by stripe. When processing payments, certain data will be transmitted to stripe, including the mandatory information for the execution of the payment, such as the total amount or billing information.

Please read the Stripe privacy policy For more details.