Privacy Policy

Use of collected personal data

Who are we?

Welcome to the LePetitCordon.com website, created and published by HAMEL MATTHIEU, a sole proprietorship, whose registered office is located at 11 rue des aulnes 35890 – Bourg Des Comptes FRANCE, registered in the Rennes Métropole Trade and Companies Register under SIREN number 817 989 585 and VAT number FR8817989585.
Publishing Director: Matthieu
Tel.: +33 (0)6 61 08 17 25
Email: you can contact us using our online form

The Le Petit Cordon UK online store Le Petit Cordon UK created and hosted by

HAMEL Matthieu Company

11 Elm Street

35890 Bourg Des Comptes FRANCE

Phone: 61 08 17 25

Contact forms

We use the Contact Form extension for the contact form. We simply collect your email address and name. We keep contact form submissions for one year for customer service purposes, but we do not use them for commercial purposes.

Cookies

If you leave a comment on our site, you will be asked to save your name, email address, and website in cookies. This is solely for your convenience so that you do not have to enter this information if you leave another comment later. These cookies expire after one year.

If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set up a number of cookies to record your login information and screen preferences. The lifetime of a login cookie is two days, and that of a screen option cookie is one year. If you check "Remember me," your login cookie will be stored for two weeks. If you log out of your account, the login cookie will be deleted.

The cookies used on our site enable us to offer you the following services:

• • Saving the cart,
  • identification during a new visit,
  • personalization of commercial offers that we will propose to you based on your browsing history.

Most cookies are intended to enable or facilitate your browsing and are necessary for the functioning of our online store.
The use of cookies, whether our own or third-party cookies, that are not strictly necessary for the functioning of the site requires your express consent.
You can give your consent or object to the use of cookies by configuring your connection device appropriately. To do so, please refer to your browser's user guide.

Embedded content from other sites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with these embedded contents if you have an account logged in on their website.

Statistics and audience measurements

In order to improve your shopping experience, we collect and analyze your session data using Google Analytics. For more information, please read their privacy policy:https://www.google.com/analytics/learn/privacy.html?hl=fr

Use and disclosure of your personal data

The personal data collected on our website is used to process orders and manage commercial relations (deliveries, invoices, after-sales service).
We may also use your data for advertising purposes, either after obtaining your express consent or within the limits permitted by law. We may also use your data to comply with our legal and/or regulatory obligations, where applicable.

Storage periods for your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of being held in a moderation queue.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, modify, or delete their personal information at any time (except for their username). Site administrators can also view and modify this information.

Your rights regarding your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we hold about you, including data you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal, or security purposes.

Transmission of your personal data

Visitor comments may be checked using an automated spam detection service.

Contact Information

To contact us, please use the contact form on this page.

Product Details

In order to protect your data, we have implemented strict security rules.

How we protect your data

We work with Stripe, a secure online payment platform that offers PCI-DSS compliant payments by integrating Stripe tokenization via Stripe Elements or iOS or Android bindings. We accept payments byVisa, Eurocard/Mastercard, and American Express credit cards.

To make the payment by credit card, the Client is in direct interaction with the server of the platform Stripe Secure. It is specified that at no time will the customer's banking data pass through the Site's computer system.

The Site is alsosecured by SSL 3.0(Secure Socket Layer)encryptionin order to protect all data related to payment methods. The card is debited when the order is confirmed on the Site, unless the server is unavailable.

Procedures implemented in the event of a data leak

We have chosen to implement a security extension that provides effective protection against potential data theft. In the event of suspicious activity, the IP address is blocked to ensure trusted traffic on our site.

CNIL formalities

The processing of personal data carried out on our website has been declared to the French Data Protection Authority (Commission Nationale Informatique et Libertés) under number 2140987 v 0.

What we collect and store

During your visit to the site, we track:

• Products you've viewed: we use these to, for example, display products you've recently viewed
• Location, IP address, and browser type: we use these to estimate taxes and shipping costs.
• Delivery address: we will ask you to enter this so that we can estimate the delivery costs before you place your order, and so that we can send you your order!

We use cookies to track the contents of the cart while browsing our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, payment/credit card details, and possibly account details such as username and password. This information will be used to:

• Send information about your account and order
• Responding to requests, including refunds and complaints
• Payment processing and fraud prevention
• Set up your account for our store
• Comply with any legal obligations, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the the order forms for the next orders.

We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally required to continue to store it. For example, we store order information for 3 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store comments or reviews, if you choose to send them.

Who on our team has access to the data?

Members of our team have access to the information you provide to us. For example, store administrators and managers have access to:

• Order information such as what was purchased, when and where it should be shipped, and
• Customer information such as your name, email address, and billing and shipping information.

Our team has access to this information to process orders, issue refunds, and assist you.

Payments

We accept payments via PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to complete the payment, such as the total amount or billing information.

Please readPayPal's privacy policyfor more details.

We also accept payments via Stripe. When processing payments, certain data will be transmitted to Stripe, including information required to execute the payment, such as the total amount or billing information.

Please readStripe's privacy policyfor more details.

Cookie Policy