Privacy Policy

Use of personal data collected

Who are we?

Welcome to the website LePetitCordon.com created and published by the company HAMEL MATTHIEU, personal business, whose head office is located at 11 rue des aulnes 35890 - Bourg Des Comptes FRANCE, registered with the Registre du Commerce et des Sociétés de Rennes Métropole under the number SIREN 817 989 585 and whose VAT number is FR8817989585.
Director of publication: Matthieu HAMEL
Tel: 06 61 08 17 25
Mail: you can contact us using our online form

The e-shop Le Petit Cordon UK is created and hosted by

Company HAMEL Matthieu

11 rue des Aulnes

35890 Bourg Des Comptes FRANCE

Telephone: 06 61 08 17 25

Contact forms

We use the Contact Form extension to use the contact form. We collect your email address and name only. We keep the contact form submissions for one year for customer service related issues, but we do not use them for commercial purposes.

Cookies

If you leave a review on our site, you will be asked to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you leave another review later. These cookies expire after one year.

If you have an account and log on to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, and the lifetime of a screen preference cookie is one year. If you check "Remember me", your login cookie will be retained for a fortnight. If you log out of your account, the login cookie will be deleted.

The cookies used on our site allow us to offer you the following services:

    • Saving the cart,
    • identification during a new visit,
    • personalise the commercial offers we make to you based on your browsing history.

Most cookies are intended to enable or facilitate your browsing and are necessary for the operation of our online shop.
The use of cookies, whether own or third party, which are not necessarily necessary for the operation of the site, requires your express consent.
You can express your consent or oppose the use of cookies by setting your connection device appropriately. To do this, please refer to your browser's user guide.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles...). Embedded content from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded contents if you have a logged-in account on their website.

Statistics and audience measurement

In order to improve your shopping experience, we collect and analyse your session data via the Google Analytics tool. For more information, please read their privacy policy: https: //www.google.com/analytics/learn/privacy.html?hl=fr

Use and transmission of your personal data

The personal data collected on our site is used to process orders and manage the commercial relationship (deliveries, invoices, after-sales service).
We may also use your data for advertising purposes, either after obtaining your express consent or within the limits authorised by law. We may also use your data to comply with our legal and/or regulatory obligations.

How long your data is stored

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognised and approved rather than left in the moderation queue.

For users who register on our site (where possible), we also store the personal data indicated in their profile. All users can view, edit or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Transmission of your personal data

Visitors' comments can be checked using an automated spam detection service.

Contact information

To contact us, please use the contact form on this page.

Product Details

In order to protect your data, we have put in place stringent security rules.

How we protect your data

We work with the secure online payment platform Stripe which offers PCI-DSS compliant payments by integrating Stripe tokenisation via Stripe Elements or iOS or Android bindings. We accept Visa, Eurocard/Mastercard and American Express.

To make the payment by credit card, the Client is in direct interaction with the server of the platform Stripe Secure. It is specified that at no time will the customer's banking data pass through the Site's computer system.

The Site is also secured by S.S.L 3.0 (Secure Socket Layer) encryption in order to protect all data related to payment methods. The card is debited when the order is confirmed on the Site, unless the server is unavailable.

Procedures in the event of a data leak

We have chosen to implement a security extension to ensure effective protection against possible cases of data theft. In case of suspicious activity, the IP address is blocked to ensure trustworthy traffic on our site.

CNIL formalities

The processing of personal data carried out on our site has been declared to the Commission Nationale Informatique et Libertés under the number 2140987 v 0.

What we collect and store

During your visit to the site, we monitor :

  • Products you have seen: we use these to, for example, display products you have recently seen
  • Location, IP address and browser type: we use these to estimate taxes and delivery charges
  • Delivery address: we will ask you to enter this to estimate the delivery costs before you place the order, and to send the order to you!

We use cookies to track the contents of the cart while browsing our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, email address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:

  • Sending information about your account and order
  • Responding to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligations, such as tax calculations
  • Improve our shop offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the the order forms for the next orders.

We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obliged to continue to do so. For example, we store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We also store comments or notices, if you choose to send them.

Who in our team has access to the data

Members of our team have access to the information you provide. For example, shop administrators and managers have access to:

  • Order information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, email address and billing and shipping information.

Our team has access to this information to process orders, process refunds and assist you.

Payments

We accept payments through PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to process the payment, such as the total amount or billing information.

Please read PayPal's privacy policy for more details.

We also accept payments through Stripe. When processing payments, certain data will be transmitted to Stripe, including information required to complete the payment, such as the total amount or billing information.

Please read Stripe's privacy policy for more details.

Cookie policy